Free Training and Support

FREE 1 YEAR SUPPORT that we provide after we have completed your website, consist of

  • Diagnose & troubleshoot technical problems that arise (eg. shopping cart not working properly) and fix it.
  • Diagnose & troubleshoot non-technical problems that arise due to your recent changes in the admin dashboard (eg. wrong shipping calculation because you did not set the product weight) and tell you how to fix it.
  • If you accidentally inserted wrong image size/spec, we will help you remove/delete the image from the server.
  • Integrate your Easyparcel account
  • Integrate your Facebook Live Chat
  • Integrate your Whatsapp Link
  • Configure new shipping method only, the rates to be added by you.
  • Integrate new payment gateway
  • Update latest Poslaju Shipping rates
  • Assist you on how to contact your hosting provider to check if your website have problem with the server

During our training, we will teach you how to manage and handle the website. We also provide digital website manual for you to refer to.

 

TRAINING SESSION : 10 times
SESSION DURATION : 1 hour per session
TOTAL HOURS : 10 hours

 

TRAINING : SESSION 1

  • Getting familiar with the admin dashboard
  • Introduction to sort order system
  • Introduction to Image Manager

Categories

  • Insert new categories
  • Add categories name, descriptions, image & sort order
  • Insert new subcategory and assign it to an existing category
  • Edit/Update/Delete existing category’s name, descriptions, image & sort order

Product Catalog

  • Insert new product
  • Add product name, product code, quantity & product description
  • Add categories where the product should appear
  • Add product image & product thumbnail
  • Add options like size and quantity for each size
  • Add product weight and sort order
  • Add product attributes for product filter
  • Add the product’s retail price, sale price & discount price based on customer group (dropship, agents, stockist, etc)
  • Add extra info such as measurements, shipping details into additional description tabs
  • Shortcuts to add more products

Options

  • Insert new option
  • Add option values

Information Pages

  • Insert new information pages
  • Add images & text description

 

TRAINING : SESSION 2

Header Menu

  • Insert new menu
  • Edit/Update/Remove existing menu

Footer Menu

  • Insert new link
  • Edit/Update/Remove existing menu

Main Page

  • Add sample slideshow
  • Add sample banner
  • Add sample product carousel
  • Add sample custom block
  • Add sample header notice
  • Add sample newsletter popup

Additional Landing Pages

  • Insert new landing page
  • Add sample slideshow
  • Add sample banner
  • Add sample product carousel
  • Add sample custom block
  • Add sample header notice
  • Add sample  popup
  • Assign the new landing page to header menu or footer link

 

TRAINING : SESSION 3

Animated Slideshow

  • Insert new slideshow for desktop & tablet view
  • Insert new slideshow for mobile view
  • Edit/Update/Remove existing slideshow’s setting
  • Assign slideshow to main page/landing page

Banner

  • Insert new banner for desktop & tablet view
  • Insert new banner for mobile view
  • Edit/Update/Remove existing banner’s setting
  • Assign banner to main page/landing page

Custom Block

  • Insert new custom block for desktop & tablet view
  • Insert new custom block for mobile view
  • Edit/Update/Remove existing custom block’s setting
  • Assign custom block to main page/landing page/other pages

Product Carousel

  • Insert new product carousel for desktop & tablet view
  • Insert new product carousel for mobile view
  • Edit/Update/Remove existing product carousel’s setting
  • Assign product carousel to main page/landing page/other pages

Popup

  • Insert new popup for desktop & tablet view
  • Insert new popup for mobile view
  • Edit/Update/Remove existing popup’s setting
  • Assign popup to main page/landing page/other pages

Photo Gallery

  • Insert new photo gallery for desktop & tablet view
  • Insert new photo gallery for mobile view
  • Edit/Update/Remove existing photo gallery’s setting
  • Assign photo gallery to main page/landing page/other pages

Blog

  • Insert new blog post
  • Insert new blog categories
  • Edit/Update/Remove existing blog’s setting

Header Notice

  • Insert new header notice for desktop & tablet view
  • Insert new header notice for mobile view
  • Edit/Update/Remove existing header notice’s setting
  • Assign header notice to main page/landing page/other pages

 

TRAINING : SESSION 4

Coupon

  • Insert new coupon
  • Edit/Update existing coupon setting

Special Promotion Combo

  • Set new promo rules for a promotion
  • Set hint for existing promotion
  • Set banner for existing promotion

 

TRAINING : SESSION 5

Customer

  • Insert new customer
  • Edit/Update existing customer detail
  • Change customer group for any customer

Order Status

  • Insert new order status
  • Add personalized text template for the new order status

Managing Orders

  • Insert new order manually from the admin dashboard
  • Update order status for 1 order & multiple orders
  • Identifying new orders and update order status of payment received
  • Generate Poslaju (or other courier service) consignment slip
  • Updating tracking number of orders to be delivered
  • Completing shipped orders
  • View order history & print invoice

Email template

  • Edit the content of your email send to customer
  • Set different email address for specific email content
  • Change email background & logo

Shipping Methods & Shipping Rates

  • Insert new shipping rates for different courier company
  • Edit existing Poslaju rate if you plan not to use the standard rate

Payment method & Payment Gateway

  • Change bank account details for Cash Deposit payment method.
  • Add new payment gateway (if you haven’t registered any payment gateway at point of training)

GST Tax

  • Learn how to set each product to use GST

FB Pixel

  • Learn how to set FB Pixel

Reporting

  • Generate sales & profit report based on statistical range (daily/weekly/monthly/yearly/custom)
  • Generate sales & profit report by criteria (customer group/product/category/hour/etc)
  • Generate product & profit report based on statistical range (daily/weekly/monthly/yearly/custom)
  • Generate product & profit report by criteria (customer group/product purchased/product not purchased/etc)
  • Generate customer & profit report based on statistical range (daily/weekly/monthly/yearly/custom)
  • Generate customer & profit report by criteria (new customer/old customer/agent/stockist/dropship/etc)

 

TRAINING : SESSION 6-10

  • You can repeat any previous session or send your new staff/admin for training

Our FREE SUPPORT DO NOT consist of :

GENERAL

  • Website training at your place.
  • Edit any of your images using Photoshop or any Graphic Software.
  • Installing any device driver to your computer
  • Edit/Change layout of your current website
  • Create new email accounts for you
  • Send newsletters to your customers
  • Renew your domain & hosting
  • Retrieve any data you accidentally deleted from the admin dashboard
  • Inserting any marketing/remarketing ads code
  • Managing your Google/FB/IG advertisement

 

WEBSITE ADMIN DASHBOARD

Categories

  • Insert new categories
  • Edit/Update existing category’s name, description & image

Product Catalog

  • Insert new product
  • Edit/Update product name, product code & product description
  • Edit/Update categories where the product should appear
  • Edit/Update product image & product thumbail
  • Edit/Update options of your existing products
  • Edit/Update weight of your existing products
  • Edit/Update product attributes of your existing products
  • Edit/Update the product’s retail price, sale price & discount price based on customer group
  • Edit/Update quantity of your existing products
  • Edit/resize your catalog image just in case you have uploaded the wrong image size/spec.

Option

  • Insert new option
  • Edit/Update existing option values

Information/Landing Pages

  • Insert new information/landing page
  • Edit/Update existing information/landing page’s description and content

Menu

  • Insert new menu
  • Edit/Update/Remove existing menu

Animated Slideshow

  • Insert new slideshow
  • Edit/Update/Remove existing slideshow’s setting
  • Edit/Resize image used for slideshow

Banner

  • Insert new banner
  • Edit/Update/Remove existing banner’s setting
  • Edit/Resize image used for banner

Coupon

  • Insert new coupon
  • Edit/Update existing coupon setting

Customer

  • Insert new customer
  • Edit/Update existing customer detail
  • Change customer group for any customer

Special Promotion Combo

  • Set new promo rules for your latest promotion
  • Set hint for existing promotion
  • Set banner for existing promotion

Orders

  • Insert new order if you accidentally deleted existing order from the order list

Email template

  • Edit the content of your email send to customer
  • Set different email address for specific email content
  • Change email background & logo

Shipping Methods & Shipping Rates

  • Edit Easyparcel integration module to behave as you expected
  • Edit current Poslaju rate if you plan not to use the standard rate
  • Add new shipping rate for your new shipping method.

Payment method & Payment Gateway

  • Change bank account details for Cash Deposit payment method.
  • Communicating with payment gateway contact person if you do not receive your payment from the payment gateway provider

GST Tax

  • Set each product to use GST
  • Change each product price to 4 decimal format if you plan to use current selling price as price inclusive GST.

Reporting

  • Generate the report for you