REFUND POLICY

Last Updated: 26 August 2026

This Refund Policy applies to e-commerce website development, training, support, integrations, customisation, and related services supplied through www.igshop.com.my by:

RZ CREATIVELY DESIGNED
Business Registration No.: 201203217973
Trading as: IG Shop

By accepting a quotation, making payment, or instructing us to begin work, you agree to this Refund Policy and our Terms and Conditions.

1. General Policy

Except where required by applicable law, all payments are final and non-refundable once:

– A quotation has been accepted;
– Payment has been made;
– We have reserved time or resources for the project;
– Project planning, consultation, design, development, configuration, data entry, integration, or other work has begun; or
– We have purchased or activated a third-party product or service for the project.

Website projects are customised according to each client’s business requirements. The time, resources, planning, and development work allocated to a confirmed project cannot ordinarily be recovered or resold.

2. Change of Mind

A client is not entitled to a refund because the client:

– Changes their mind after making payment;
– Decides not to proceed with the website;
– Closes, postpones, or changes their business;
– Selects another developer or service provider;
– No longer requires a feature or integration;
– Does not use the completed website;
– Does not attend or complete the included training;
– Does not use the included support; or
– Determines that the project is no longer commercially suitable.

Clients should review the quotation, package features, project scope, expected schedule, training allocation, and recurring third-party fees before making payment.

3. Project Cancellation by the Client

If the client cancels a project after payment, amounts already paid will not be refunded except where required by law.

Where the client cancels before completing an instalment plan, the client remains responsible for:

– Work completed up to the cancellation date;
– Time and resources already reserved;
– Approved additional work;
– Third-party fees or commitments incurred for the project; and
– Any other amount stated as payable under the accepted quotation.

We may stop all project work after receiving a cancellation request. Cancellation does not transfer ownership of unpaid or incomplete design, code, configuration, or development work to the client.

4. Client Delays or Abandoned Projects

Payments will not be refunded where a project is delayed, paused, or cannot be completed because the client fails to:

– Supply content, product information, images, credentials, or other required materials;
– Provide timely feedback or approval;
– Attend scheduled discussions or training;
– Obtain a required third-party account or approval;
– Respond to reasonable project communications; or
– Pay an outstanding invoice.

A substantially delayed project may need to be rescheduled according to our availability. Additional charges or a revised quotation may apply if requirements, software, third-party services, or costs have changed during the delay.

5. Additional Features and Revisions

Charges for approved additional work are non-refundable once that work has begun.

A refund will not be provided because the client requests:

– Features outside the accepted package;
– Changes to an approved design;
– Additional revisions after design or development is completed;
– Additional products, categories, pages, or data entry;
– Custom programming;
– A different third-party integration; or
– Repairs following changes made by the client or another service provider.

Such requests may be quoted separately.

6. Training and Support

Training and free support included with a website package have no separate cash value and cannot be exchanged for a refund, discount, or credit.

Unused training sessions or support periods are not refundable. Failure to attend a scheduled session does not create a right to a refund.

Any paid training or support service that has already been delivered, scheduled, prepared, or reserved is non-refundable except where required by law.

7. Domains, Hosting and Third-Party Services

Payments made for or relating to the following are non-refundable once purchased, activated, registered, or renewed, unless the relevant provider approves a refund:

– Domain names;
– Website hosting;
– Email hosting;
– SSL certificates;
– Software licences;
– Premium themes, extensions, or plugins;
– Payment-gateway services;
– Courier or fulfilment services;
– Marketplace or point-of-sale integrations; and
– Other third-party products or subscriptions.

Third-party services are governed by the respective provider’s refund policy. IG Shop cannot guarantee that a third-party provider will approve an application, maintain a service, or issue a refund.

8. Circumstances in Which a Refund May Be Considered

A refund may be considered where:

– The same payment was charged more than once;
– An incorrect amount was charged and cannot be corrected by applying a credit;
– We cancel the Service before beginning any work and before incurring third-party costs;
– A Service was materially not supplied as agreed and we are unable to provide a reasonable remedy; or
– A refund is required under applicable Malaysian law.

Where part of the Service has already been completed, any approved refund may be reduced by the value of:

– Work already performed;
– Time and resources already committed;
– Deliverables already supplied; and
– Non-recoverable third-party expenses.

Nothing in this Refund Policy excludes any consumer right or remedy that cannot legally be excluded.

9. How to Request a Refund

A refund request must be submitted by email to sales@igshop.com.my and should include:

– The client’s full name and company name;
– Quotation or invoice number;
– Payment date and amount;
– Proof of payment;
– The reason for the request; and
– Relevant supporting information.

Submitting a request does not guarantee that a refund will be approved.

We will review the request against the accepted quotation, project records, completed work, third-party expenses, these terms, and applicable law.

10. Approved Refunds

If a refund is approved:

– We will notify the client in writing;
– The refund will normally be returned using the original payment method where practicable;
– Bank, payment-gateway, currency-conversion, and administrative charges that cannot be recovered may be deducted where permitted by law; and
– Processing time may depend on the relevant bank or payment provider.

We are not responsible for processing delays caused by banks or payment providers after the refund has been submitted.

11. Payment Disputes and Chargebacks

Clients should contact us first to resolve any billing concern.

Initiating an unjustified chargeback or payment dispute does not cancel the client’s contractual obligations. We may suspend the project, website access, training, support, or other Services while a payment dispute is investigated.

We reserve the right to provide the accepted quotation, invoices, communications, delivery records, project work, and other relevant evidence to the bank or payment provider handling the dispute.

12. Contact Us

For refund or payment enquiries, please contact:

RZ CREATIVELY DESIGNED
Business Registration No.: 201203217973
Trading as: IG Shop
Email: sales@igshop.com.my
Address: B01-A-9, Menara 2, KL Eco City, 3, Jalan Bangsar, 59200 Kuala Lumpur, Malaysia