Terms & Conditions

Terms & Conditions

Cost and Payment

Once quotation is confirmed, client is required to make the full payment. Any additional features or functions that are not stated under Package Features will incur extra charges. Extra charges will be imposed if modifications of website layout & features are required by client after the web design is completed.

Project Completion and Schedule

The standard duration of the project is 2 weeks. If in any case IG Shop is currently occupied with many projects, it might take 2-3 weeks for completion. Any additional features or functions that are not stated under Package Features will also extend the completion date based on complexity of the features/functions requested. We will start working on the website development once we have discussed the website layout with you.


    • Phase 1 : Landing Page
    • Phase 2 : Website Development
    • Phase 3 : Content/Data Entry
        • All category listed by client will be added. Client can add more categories later on.
        • Only 10 products will be added. Client can add more products later on.
        • Information pages (About UsPayment Information, Delivery InformationTerms & Condition, Return Policy, Privacy Policy, How to Order and Contact Us) will be added based on content provided by customer. Client can add more information pages later on.
      • Edited, ready to use & optimized images for the 10 products, banner and slideshow provided by client.
  • Phase 4 : Testing

Web Hosting and Renewal

IG Shop takes no responsibility for delays or down times, breakdowns or data loss caused by Internet Service Providers (ISPs).

IG Shop will not automatically renew client’s account and signed up services after its expiration date. Domain/Hosting provider will send out email notification to customers before the service expiration date. Client needs to provide confirmation on the renewal and pay renewal fee direct to the Domain/Hosting provider, failure to do so may result in termination and disruption of related service.

Suspension of Service

IG Shop reserves the right to suspend service in any case where client fail to pay within the term of payment. The clients website may be taken down until full payment has been received. IG Shop takes no responsibility for any loss of data incurred due to the removal of domain/hosting service. IG Shop will not re-develop the website if client decided to continue using their website after the hosting company removed all the client’s database in the server.

Refund Policy

You are not entitled for refund if you changed your mind after you have paid for any of our website packages. If we terminate you from using our service for any reason in accordance with the Terms of our service, we will not give you a refund for the amount fee that you have paid to us. Similarly if you terminate our service for whatever reasons, you are not entitled for any refund.


IG Shop offers FREE training & lifetime support to all clients. FREE 1 year support & subsequent years support are chargeable. Client may call us for assistance on website issue between 9am – 5pm during our working days or you can set an appointment to our office for website training. We do not offer support during our non working day or public holiday, but we will try our best to assist you if you contact us during this time.

We can be contacted via:

Email : sales@igshop.com.my

Phone : 012-9894121

WhatsApp chat